What information do we collect?

To provide telemedicine dental consultations, eDentist.AI collects personal information from users including name, contact information, date of birth, medical/dental history and records, and details about the current dental issue. We also collect payment information to process consultation fees. This data is necessary to deliver our telemedicine services.

How do we use your information?

The information collected is used solely to provide dental telemedicine consultations by connecting patients with licensed dental professionals. User data helps our dentists evaluate the patient's dental issues and provide advice. Contact information is used to communicate with users about their consultation. We do not use personal data for any other purposes without explicit consent.

Do we use cookies and other tracking technologies?

Yes, eDentist.AI uses cookies and similar technologies on our website and mobile app. These help authenticate users, remember preferences, and collect analytical data to improve our services. Users can control cookies through their browser settings. We do not use tracking technologies to collect personal information without consent.

How long do we keep your information?

eDentist.AI retains user information, including consultation records, for a minimum of one year as required by NHRA regulations in Bahrain. Data may be kept longer if needed for legal, billing or auditing purposes. We securely delete user data once no longer needed, using industry-standard data destruction practices.

How do we keep your information safe?

Protecting user privacy is critical for eDentist.AI. We use advanced encryption, including SHA-256 or stronger, for all stored user data. Only authorized personnel can access data on a need-to-know basis. We maintain strict access controls, audit logs and security monitoring to prevent breaches. Data security incidents would be promptly reported to authorities like NHRA.

What are your privacy rights?

Users have the right to access their personal information held by eDentist.AI and request corrections. Users can also withdraw consent for data usage, request restrictions on processing, or have their data erased subject to legal requirements. Contact us to exercise your privacy rights. We will verify the requestor's identity before fulfilling the request.

How We Use Your Information for AI Development and Marketing?

In addition to using your personal information to provide telemedicine dental consultations, eDentist.AI may also use your data in aggregated or de-identified form (removing personally identifiable details) for the following purposes:

• Developing and improving our AI models: We may use de-identified health information, consultation records, and outcomes data to train and enhance our artificial intelligence algorithms. This helps us improve the accuracy and efficiency of our telemedicine platform, resulting in better service for our users. All data used for AI development will be stripped of personal identifiers in compliance with data protection regulations.

• Marketing and promotional activities: eDentist.AI may use your contact information to send you marketing communications about our products, services, and promotions. This may include newsletters, special offers, and surveys. We may also use de-identified data to create marketing materials showcasing the effectiveness of our telemedicine consultations. You can opt-out of receiving marketing messages at any time by following the unsubscribe instructions provided or contacting us directly.

• Business analytics and service improvements: We may analyze aggregated, de-identified user data to identify trends, usage patterns, and areas for improvement in our telemedicine platform. This analysis helps inform our business decisions and enhance the user experience. No personally identifiable information will be disclosed in any analytics reports or public materials.

eDentist.AI is committed to using your data responsibly and ethically for AI development and marketing purposes. We will always adhere to applicable laws and regulations, such as HIPAA, HITECH, and PDPL, when handling your personal information. If you have any questions or wish to opt-out of data usage for these purposes, please contact our Data Protection Officer.

How can you contact us about this policy?

For any questions or concerns regarding this Privacy Policy or your personal data, please contact: info@edentist.ai.
We take privacy matters seriously and will respond promptly to your inquiry. If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authorities. By using eDentist.AI's telemedicine platform, you signify your consent to the collection and processing of your personal information as described in this Privacy Policy. We reserve the right to modify this policy. Material changes will be communicated to users via email or prominent notice on our website.